Shipping Policy

Thank you for shopping with Manual Tool Mart. This Shipping Policy outlines how we process and deliver orders placed through our website: https://www.manualtoolmart.com.

1. Shipping Locations

We currently ship to:

• Hong Kong (Domestic)

• United States, Canada, United Kingdom, Australia, and other selected international destinations

If your country is not listed at checkout, please contact us at business@manualtoolmart.com to inquire about possible shipping options.

2. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.

• Orders placed after 2:00 PM HKT will be processed on the next business day.

• If we experience a high volume of orders, processing may be delayed by a few days.

3. Shipping Methods and Estimated Delivery Times

Delivery times may vary based on customs clearance, location, and shipping method.

4. Shipping Costs

• Shipping fees are calculated at checkout based on your order weight, size, and delivery location.

• Free shipping may be available for orders above a specific amount (see promotions).

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order status through the courier’s website or via our order tracking page.

6. Customs, Duties, and Taxes

• Manual Tool Mart is not responsible for any customs duties, taxes, or import fees applied to your order.

• All charges imposed during or after shipping (e.g., tariffs, taxes) are the responsibility of the customer.

7. Lost, Damaged, or Delayed Packages

We are not liable for packages lost or delayed due to:

• Incorrect shipping addresses provided by the customer

• Carrier delays

• Customs issues or natural events

If your package arrives damaged, please contact us within 48 hours with photo evidence at business@manualtoolmart.com.

8. Shipping Address Accuracy

Please ensure all shipping information is complete and accurate. We are not responsible for orders shipped to incorrect addresses due to customer input errors.

9. Pre-Orders or Backorders

If your order includes pre-order or backordered items, we will notify you via email regarding the estimated shipping timeframe. You may choose to ship items separately (additional charges may apply).

10. Need Help?

If you have any questions about your order or shipping, feel free to reach out:

📧 Email: business@manualtoolmart.com
📞 Phone: +852 5422 6786
🌐 Website: https://www.manualtoolmart.com